Booking Policy

Welcome to our Booking Policy page. We are committed to ensuring a transparent and straightforward booking process for all our guests. Below, you will find all the necessary information regarding our booking, cancellation, and refund procedures. Please read through carefully to understand how we manage bookings to provide you with the best possible experience.

1. Reservation Process

• Availability: All bookings are subject to availability. We recommend booking in advance to secure your preferred dates.
• Booking Confirmation: Your booking is confirmed once you receive a confirmation email with your reservation details and a booking reference number.
• Payment: Full payment is required at the time of booking. We accept various payment methods, which are detailed in our payment options section.
• Personal Information: Ensure all personal information provided during the booking process is accurate. This information is crucial for us to offer you the best service.

2. Payment Policy

• We accept multiple payment options, including credit/debit cards, online transfers, and other payment services. For a detailed list of accepted payment methods or to discuss alternative arrangements, please contact our support team.

3. Cancellation and Modification

• Cancellation by Guest: Guests can cancel their booking within a specified period before the check-in date for a full or partial refund, according to our refund policy. Please refer to the refund policy section for more details.
• Modification of Booking: If you wish to modify your booking dates or other details, please contact us as soon as possible. Modifications are subject to availability and may incur additional charges.
• Cancellation by Us: In the rare event of unforeseen circumstances leading to a cancellation from our side, guests will be offered a full refund or the option to rebook at a later date, subject to availability.

4. Check-In and Check-Out

• Check-In: Detailed check-in instructions, including the time and process, will be provided in your booking confirmation email.
• Check-Out: Guests are required to check out by the specified time on the departure date. Late check-out may be available upon request and may incur additional charges.

5. Guest Responsibilities

• Guests are expected to respect the property and its rules during their stay. Any damages or rule violations may result in additional charges or deductions from the security deposit.

6. Refund Policy

• Our refund policy provides detailed information on how refunds are processed, including timelines and conditions for eligibility. Click below to view our refund policy for comprehensive details.

7. Contact Us

• If you have any questions or need further clarification on our booking policy, please do not hesitate to contact us. Our team is here to assist you with any inquiries or concerns you may have.
  
  Thank you for choosing us for your rental needs. We look forward to providing you with an exceptional experience.