Refund Policy

Welcome to our Refund Policy page. Our goal is to ensure that your booking experience is as flexible and accommodating as possible. This policy outlines the conditions under which refunds are issued, providing you with peace of mind when making your reservation. Please review the details below to understand our refund procedures.

1. General Refund Conditions

• Eligibility: Refunds are processed based on the cancellation policy applicable to your booking. To be eligible for a refund, cancellations must be made within the specified timeframe as outlined in our booking policy.
• Processing Time: Refund requests are processed within a certain number of business days after the cancellation request has been confirmed. Please allow additional time for the refund to appear in your account, depending on your bank or payment service provider.
• Refund Method: Refunds will be issued to the original payment method used at the time of booking. If this is not possible, alternative arrangements will be made.

2. Cancellation and Refunds

• Flexible Cancellation: For bookings with a flexible cancellation policy, guests may cancel up to a specified number of days before check-in for a full refund.
• Partial Refunds: In cases where cancellations are made outside of the flexible period, a partial refund may be available, as specified in the booking policy.
• Non-refundable Rates: Some rates may be non-refundable, as indicated at the time of booking. Please review your booking details carefully.

3. Modifications and No-Shows

• Booking Modifications: If you modify your booking, the refund policy applicable to your original booking will still apply. Any changes are subject to availability and may incur additional charges.
• No-Show Policy: In the event of a no-show, where the guest fails to arrive without prior cancellation, the total amount of the booking will be non-refundable.

4. Special Circumstances

• Force Majeure: In the rare event of a cancellation due to force majeure or unforeseeable circumstances beyond our control, guests will be offered a full refund or the option to rebook, subject to availability.
• Property Unavailability: Should the property become unavailable due to reasons within our control, guests will be offered a full refund or alternative accommodation of a similar standard.

5. How to Request a Refund

To request a refund, please contact our customer service team with your booking details and the reason for the cancellation. Our team will guide you through the refund process and provide any necessary assistance.

6. Contact Us

If you have any questions regarding our refund policy or need assistance with a refund request, please do not hesitate to contact us. Our dedicated team is here to ensure your booking experience is smooth and satisfactory.

Thank you for choosing us for your rental needs. We value your business and strive to provide a fair and transparent refund process.